etixCustom web-based ticketing solutions.3.1 out of 5
3.1 out of 5
Hot take
Etix is a full-service ticketing platform supporting venues, promoters, and organizers with customizable solutions, robust reporting, and a fairly user-friendly interface. It scores high marks for its flexibility, allowing organizations to tailor ticketing experiences to their specific needs, and for ease of use for both buyers and sellers. However, Etix can fall short in a few critical areas: users frequently cite inconsistent customer support, reporting glitches, and occasional technical hiccups that can disrupt events or refund processes. Security concerns have also been raised by some users in connection with fraudulent credit card activity. Despite these drawbacks, Etix stands as a viable and often cost-effective Ticketmaster alternative for those needing more tailored ticketing tools over self-serve simplicity.
How was this take was created?
Pros
Customizable ticketing solutions for venues and promoters
User-friendly experience for buyers and sellers
Good training tools and reporting options
Efficient refund processing in some cases
Flexible event builds and on-sale management
Cons
Customer support can be slow or unresponsive
Technical glitches and errors reported by users
Refund and insurance issues are common
Security concerns tied to credit card fraud
Reporting can be cumbersome for specific needs
Key Features
Customizable event builds
Advanced reporting capabilities
Online ticket sales and seat selection
Add-on and upsell portal options
Support for complex ticketing needs (multi-date, multi-price)
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