Down Right MerchElevating Brands Through Exceptional Merchandise.2.3 out of 5
2.3 out of 5
Hot take
Down Right Merch positions itself as a full-service merchandising partner for artists, offering creative development, global merchandising, and direct-to-fan fulfillment. Their platform allows creators to manage merchandise campaigns and reach international fans, handling shipping logistics and customer service inquiries. However, the company has faced persistent criticism for poor management, low employee morale, and an unhealthy work environment according to staff reviews. Their customer credibility is also questionable, with an F rating from the BBB due to unresolved complaints and lack of responsiveness. On the plus side, their direct-to-fan focus and creative support are attractive for independent artists, but the operational and support issues cast a long shadow that can't be ignored.
How was this take was created?
Pros
Direct-to-fan fulfillment capabilities
Supports creative development for merch concepts
Ships globally for artist merch campaigns
Offers FAQ and transparent shipping policies
Cons
Very poor BBB rating and slow complaint resolution
Consistently negative feedback on management and workplace culture
Low employee morale and job security concerns
Reports of poor customer service and communication
No BBB accreditation, raising transparency concerns
Key Features
Full-service merch production and fulfillment
Creative development for artist merchandise
Global shipping and logistics
Direct-to-fan sales platform
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